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Shipping Information

SHIPPING WORLDWIDE

We now ship to over a 220 countries worldwide. Register with us to receive updates on shipping, promotions and other related information.

SHIPPING INFORMATION - INDIA

Free Shipping:
On all orders above 5000 INR we offer free Standard Shipping
 
Delivery Method:
Orders shipped via Standard Shipping (Gati) are delivered within 7-10 business days 
 
Shipping Charges:
Standard Shipping - Orders below 5000 INR shipping charges are 200 INR 
 
Please note:
Shipping prices may vary depending on the destination and weight of your parcel
Orders delivered to remote areas which are out of the regular delivery zone are charged at 500 INR
For all orders shipped within India, mandatory sales tax (CST) of 1% is added upon checkout
 

SHIPPING INFORMATION - INTERNATIONAL

Delivery Method:
Orders shipped via Standard Shipping (EMS, Indian Post) are delivered within 10-15 business days
Orders shipped via Express Shipping (UPS) are delivered within 4-5 business days 
 
Shipping Charges:
Standard Shipping - Approx. starting price USD 25*
Express Shipping - Approx. starting price USD 40*
*Prices do not include custom duty
 
Please Note: VAT, duties and taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.
 
Shipping Charges are based on shipping destination and weight of your parcel. Shipping companies determine shipping charges based on the package weight, customs clearance and various other factors. We are unable to advise the duty amount. For more information, please write to us on help@amrapalijewels.com
 
In case of Fine jewellery, Local Custom Clearance, Insurance & Freight Charges (CIF Charges) will be borne by Tribe by Amrapali, however VAT, duties and taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery

IMPORTANT SHIPPING INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 48 hours with the exception of Indian public holidays where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
We are unable to redirect orders once items have been dispatched.
All orders require a signature and proof of ID upon receipt of order.

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to deliver each item in your order within 16 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

In the unlikely event that we are not able to deliver your complete order within 16 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk (+91) 0141 5117750 or email us at help@amrapalijewels.com, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.

All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.

PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery.

  • Pan card
  • Driving License
  • Passport
  • Voters card

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.

INSURANCE

Tribe by Amrapali insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then you accept a signature by them as well as their photo ID as evidence of delivery.

RETURNS & EXCHANGE

Before you return an Tribe by Amrapali product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craftsmen in Jaipur, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping.

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).

4 STEPS TO MAKING A RETURN

  • Please inform us within 3 days of receipt of order. You must email help@amrapalijewels.com to notify us.
  • Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the Tribe by Amrapali QC team to decide whether product is approved for return.
  • Once we have received an e-mail notifying us of your concern with the product image and our Quality Control team has authorized the return we will inform you on the most mutually convenient return method.
  • Tribe by Amrapali will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewellery and the shipping charges. Refunds will only be made after we have received the shipment in its original packaging.

We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.

As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the respective payment gateway if applicable as per the situations given below.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

  • Genuine quality issues.
  • Packages lost in transit.
  • In case Tribe by Amrapali discovers that a wrong item has been shipped to you.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by our courier agencies
  • Package refused by recipient.
  • Sizing issues. Please review our size guides carefully before making your purchase.
  • Products returned in a used or damaged condition.
  • Minor color and design variation(s). All products are handcrafted and use natural stones so there may be some variation from the photographs on our website.
  • If the jewellery is not faulty or damaged.

GUARANTEE

All products sold on this website are guaranteed authentic. However, we are unable to comment on the authenticity of items not purchased from www.tribebyamrapali.com

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